FAQs
Frequently Asked Questions.
Answers about our research-use-only products, ordering, delivery and returns.
Products & Research Use
Who can buy from The Peptide Lounge?
Customers aged 18 or over who are buying for laboratory research purposes. You confirm this when you first visit the site, and again when you order. See our Research-Use Disclaimer.
Are your products for human or veterinary use?
No. All products are supplied strictly for laboratory research purposes. No product is for human or veterinary use, consumption, diagnosis or treatment, and products supplied are not medicines.
Can you advise on how to use, prepare or dose a product?
No. Our products are supplied for laboratory research use only, and we do not provide advice on using, preparing, dosing or administering any product.
Why can't I add a product to my basket?
A product can be added once it is priced and in stock. Products marked Coming soon or Out of stock show this on the button instead.
Testing & COAs
Do your products have a Certificate of Analysis?
Our testing and Certificate of Analysis programme is in progress. Certificates are published by batch number in the COA library on our Research & Quality page as they become available.
How do I find the COA for my product?
Find the batch number (BATCH NO.) on your vial label, then search for it in the COA library. Where a certificate has been published for that batch, you can view or download it.
Is a COA a safety approval?
No. A Certificate of Analysis reports the results of laboratory analysis of a specific batch. It is not a government approval, a medicinal product authorisation, or a certification of safety for human or veterinary use.
Ordering & Payment
How do I place an order?
Add the products you need to your basket, then go to checkout. Before paying, you will be asked to confirm that you have read our Research-Use Disclaimer and accept our Terms & Conditions.
Which payment methods do you accept?
We currently accept payment by bank transfer. After you place your order, your order page shows our bank details and the payment reference to use. See Payment Information for how payments are processed.
Is my payment secure?
You pay by bank transfer from your own bank, so we never receive your card details or online banking login.
Do your prices include VAT?
Prices are shown in pounds sterling. PurePath Ltd is not VAT registered, so no VAT is charged.
Delivery
Where do you deliver?
To addresses in the United Kingdom only: England, Scotland, Wales and Northern Ireland. We do not currently deliver to the Channel Islands, the Isle of Man or outside the United Kingdom.
How much does delivery cost, and how long does it take?
Delivery costs are calculated and shown at checkout, before you pay. We aim to dispatch orders within 1–2 working days of payment, once our order checks are complete, and send them with Royal Mail or another courier (the exact service may vary). See our Shipping & Delivery Policy.
Will I be able to track my order?
Yes, where the delivery service provides tracking. We email you the details when your order is dispatched.
What if my parcel arrives damaged?
Do not open the product. Keep the packaging and email thepeptidelounge@thepeptidelounge.co.uk as soon as possible after delivery, with your order number and photographs.
Returns & Refunds
Can I return a product?
You can cancel within 14 days of receiving your order. Products must be returned unopened, with their seals intact: because they are supplied sealed for health protection and hygiene reasons, they cannot be returned once the seal has been broken, unless they are faulty or not what you ordered. Please email thepeptidelounge@thepeptidelounge.co.uk before sending anything back. See our Returns & Refunds Policy.
What if a product is faulty or not what I ordered?
Email thepeptidelounge@thepeptidelounge.co.uk with your order number, the batch number on the label and photographs, and do not use the product. Your rights under the Consumer Rights Act 2015 include a full refund if you reject a faulty product within 30 days.
How long do refunds take?
We refund within 14 days of agreeing the refund (for cancellations, of receiving the products back), to the payment method you used. How long it takes to reach your account depends on your bank or payment provider.
Privacy & About Us
Why am I asked to confirm research use when I visit?
Our products are supplied for laboratory research only, and to people aged 18 or over. Your acknowledgement is recorded and remembered on your device for 30 days. See our Privacy Policy and Cookie Policy.
Who runs The Peptide Lounge?
The Peptide Lounge is a trading name of PurePath Ltd, a company registered in England and Wales (company number 17374316), with its registered office at 171 Woodhouse Road, Guisborough, TS14 6LR. Full details are on our Contact & Company page.
How can I contact you?
Email thepeptidelounge@thepeptidelounge.co.uk, or use the form on our Contact Us page. Customer support is provided by email.