Shipping destination
We currently intend to accept delivery addresses in the United Kingdom only. We may decline or cancel an order where delivery cannot be arranged or where legal, regulatory, security or operational checks prevent fulfilment.
Processing and dispatch
Our current target is to dispatch orders within 1–2 working days after payment has cleared and any necessary order checks have been completed. This is a target, not a guarantee. Processing may take longer during busy periods, public holidays or where additional checks are required.
Delivery service
Orders may be sent using Royal Mail or another courier, depending on the service selected or available. The service and any estimated delivery window will be shown at checkout where available. Carrier estimates are not guarantees.
Delivery charges
Delivery charges are calculated and displayed at checkout before you confirm your order.
Delivery address
You are responsible for entering a complete and accurate delivery address. Please contact us promptly if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Delays or delivery problems
If an order has not arrived within the applicable delivery estimate, contact us at thepeptidelounge@thepeptidelounge.co.uk with your order number. We will review the available tracking and carrier information.
Risk and delivery rights
Nothing in this policy is intended to remove or restrict any rights you may have under applicable law.
Last updated 3 November 2026